Last Updated: 12/13/23

1. Introduction

* 1.1 Acceptance of Terms: By accessing and using The Hook, you agree to these Terms and Conditions.

* 1.2 Amendments: We reserve the right to update or modify these Terms at any time without prior notice.

2. Legal Compliance

* 2.1 Age Requirement: You must be at least 21 years old to use our website and purchase our products, in compliance with California law.

* 2.2 Compliance with Laws: All transactions made through the website are subject to the laws of the State of California and federal law, where applicable.

3. Use of the Website

* 3.1 Personal Use Only: The Hook is intended for personal, non-commercial use.

* 3.2 Prohibited Activities: You may not use The Hook for any illegal or unauthorized purpose.

4. Product Information

* 4.1 Product Descriptions: While we strive for accuracy, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

* 4.2 Pricing: All prices are subject to change without notice.

5. Purchases and Payment

* 5.1 Payment Methods: Cash only.

* 5.2 Order Confirmation: Your receipt of an order confirmation does not signify our acceptance of your order.

6. Intellectual Property Rights

* 6.1 Ownership: All content on The Hook is the property of The Hook or its content suppliers.

7. Limitation of Liability

* 7.1 Disclaimer: The Hook and its content are provided "as is" without any warranties.

* 7.2 Liability Cap: Our liability for any claim related to your use of The Hook is limited to the amount you paid for the purchase.

9. Privacy Policy

* Refer to the Privacy Policy for information on how personal data is collected and used.

10. Dispute Resolution

* 10.1 Governing Law: These Terms are governed by the laws of the State of California.

* 10.2 Arbitration: Any disputes will be resolved by binding arbitration in California.

11. Contact Information

* For any questions regarding these Terms, please contact us.

Eligibility: The Reward Program (“Program”) is open to customers of Hook Outlet who are legal residents of California, age 21+ or 18+ with a valid medical recommendation.

Opt-In: Customers may opt into the Program by signing up in store with a valid email and phone number. Students may be eligible for double rewards (4%) by presenting a valid and current Student Photo ID. Participation in the Program constitutes acceptance of these Terms & Conditions.

Students: Students who present their valid photo Student ID each time upon redemption of points will be awarded double points (4% credit back for each purchase). Student ID must be valid, not expired and have the same name as the customer and a photo.

Store Credit Rewards: Participants will earn 2% back in the form of store credit on all qualifying purchases made at Hook Outlet. Store credit is non-transferable and has no cash value. 2 points are earned for every $1 spent. Points have a value of $0.01 in store credit.

Qualifying Purchases: Rewards are applicable to regular and sale-priced merchandise. Exclusions may include gift cards, taxes, shipping and handling, and any other exclusions as determined by Hook Outlet.

Redemption: Store credit earned through the Program may be redeemed for future purchases at Hook Outlet. Prior to redemption, customers must provide a valid phone number and email address. A minimum store credit balance of $1 is required for redemption. Store credit cannot be used in conjunction with other coupons.

Account Maintenance: Participants are responsible for maintaining accurate and updated contact information, including a valid phone number and email address, associated with their rewards account.

Termination: Hook Outlet reserves the right to suspend or terminate the Rewards Program or individual accounts if there is any suspicion of fraudulent behavior or misconduct.

Changes to the Program: Hook Outlet may modify, suspend, or terminate the Program or these Terms & Conditions at any time, with or without notice.

Limitation of Liability: Hook Outlet is not responsible for any loss or damage arising from the Program or the use of store credit, except where required by law.

Governing Law: The Program and these Terms & Conditions are governed by the laws of California, without regard to conflict of law principles.

By participating in the Program, you agree to these Terms & Conditions. These Terms & Conditions are subject to change without notice at the sole discretion of Hook Outlet.